General conditions


It may happen that the photos in the gallery of one or more advertisements published on this site do not exactly correspond to the indicated accommodation, but to another available one of the same type, characteristics and price range and located in the same building. In any case, we invite you to carefully consult the information reported in a complete and precise way in the announcement of each property (descriptions and characteristics, prices and discounts, maps and distances, additional notes). The Agency is available through specific contact channels to provide assistance and clarify any doubts.

By completing the booking procedure, confirmed by a specific notification sent to him by e-mail, the guest declares to know and accept all the information contained on the page of the booked accommodation, the payment methods and deadlines and the conditions set out here.

The reservation constitutes a contractual proposal pursuant to article 1326 of the civil code and ss.

In the event that the customer cancels the reservation after the established deadline, the landlord will have the right to withhold a penalty equal to 100% of the rental fee.



The use of the accommodation is subject to the signing of the lease contract for tourism purposes, which can take place upon arrival on site or previously electronically.

The guest is required to notify the lessor of any defects or deficiencies in the property, furnishings or equipment, already present upon arrival, within 24 hours of delivery of the keys.

With the signing of the lease contract, the customer declares to know and accept all the conditions contained in the condominium regulation of the building and in the regulation of use of the accommodation provided by the landlord and assumes direct responsibility for any violation of the agreements in they contained.

The tenant cannot grant the property in sublease or on loan or otherwise used by third parties.

The tenant is fully responsible for the custody of the accommodation and all the furnishings and accessories contained therein from the moment of check-in and is required to pay compensation for any damage caused by himself or by other occupants of the structure. To guarantee the custody and timely return obligations of the accommodation and without prejudice to compensation for any greater damage, the customer pays a security deposit by means of a non-interest-bearing deposit for an amount equal to Euro 200.00 (two hundred / 00) which, meeting the conditions , will be returned at check-out and which cannot be calculated as a down payment of the rent.

Refunds will not be granted if the customer voluntarily leaves the accommodation before the end of his stay, for reasons beyond its usability.

In the event that, due to unforeseen circumstances or causes not attributable to the company, the reserved accommodation cannot be used by the guest, the lessor agency will endeavor, where possible, to offer the customer another suitable accommodation with the same or superior characteristics.



In order to comply with the general obligations of mutual correctness and transparency as well as the specific ones regarding registration and communication to the Police Headquarters of the generalities of the residents provided for by Art. 109 T.U.L.P.S., the parties undertake to mutually exhibit the identification documents. The guest will also make available to the landlord suitable identification documents of the guests invited by him to enjoy the overnight stay in the accommodation before allowing them access to it

For all legal purposes, pursuant to art. 13 of Legislative Decree 196/2003 ("Code regarding the protection of personal data") and subsequent amendments, as well as pursuant to EU Regulation 2016/679 and subsequent amendments, we inform you that personal data will be kept for a period not less than the terms of law and only for statistical purposes or for sending targeted advertising.

The interested party has the right (pursuant to art. 7 of the current legislation and subsequent amendments) to request from the Data Controller, at the addresses indicated, access, rectification, cancellation, portability of their data and limitation, opposition and revocation of the processing of the same.


Although not provided for here, Italian law applies. In the event of a dispute, the court of Bergamo is competent, subject to the attempted mediation, where mandatory.